Privacy Policy — Innate Wellness DFW

Last updated — August 2026

Who This Policy Covers

This policy describes how Innate Wellness DFW ("Innate," "we," "us") collects, uses, and protects information from visitors to innate-dfw.com and from prospective and current members. It does not cover the separate privacy practices of Tailored by Innate (our sister mobile IV therapy brand, tailoredbyinnate.com) or LifeGenix Institute (our imaging and regenerative medicine referral partner) — each maintains its own policy.

Information We Collect

Through this website's contact and consultation forms, we collect information you provide directly, which may include:

Name, phone number, and email address
The service you're inquiring about (e.g., hormone optimization, peptide therapy, medical weight loss, longevity testing, corporate wellness, membership tier)
Any additional notes you choose to include about your goals

Please do not include detailed medical history, medication names, or dosages in a website contact form — that information is collected securely during your clinical intake and is protected as described in our Notice of Privacy Practices, not this general policy.

How We Use Your Information

To respond to consultation requests and schedule appointments
To communicate about your membership, visits, and billing
To refer you to LifeGenix Institute or Tailored by Innate when you request or consent to those services
To improve this website and our services

How We Share Your Information

We do not sell your personal information. We may share it with:

Service providers who support our practice — scheduling software, payment processors, and website analytics
LifeGenix Institute or Tailored by Innate, only when you request a referral to those services
Laboratories that process your bloodwork, which is billed directly to your insurance
Government authorities, when required by law

Protected Health Information

Information gathered during your clinical intake and ongoing care — medical history, lab results, diagnoses, and treatment protocols — is protected health information governed by HIPAA, not this policy. See our Notice of Privacy Practices for how that information is used and your rights regarding it.

Cookies & Analytics

This site uses analytics tools (such as Google Analytics) to understand site traffic and improve the site. These tools may use cookies to collect anonymized usage data. You can disable cookies through your browser settings; doing so may affect some site functionality.

Data Retention & Security

We retain contact form submissions and membership records for as long as reasonably necessary to provide our services and meet legal, accounting, and recordkeeping obligations. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

Your Choices

You may contact us to ask what information we hold about you, or to request that it be corrected or deleted, subject to records we're required to retain by law. Texas residents may have additional rights under state privacy law regarding access, correction, deletion, and opting out of targeted advertising — contact us to make a request.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18 through this website.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.

Contact Us

Questions about this policy? Reach us at info@innate-dfw.com, (945) 384-5342, or 17130 Dallas Pkwy, Dallas, TX 75248.